How to refund a game on Oculus Quest 2

Oculus has a relatively lenient return policy for its games compared to other game platforms. This article will take you through the dos and don’ts of how to refund a game on Oculus Quest 2 so that you can do away with game titles you don’t like. Keep reading to get all the details.

What is Oculus’ refund policy?

To return an Oculus quest 2 game, you must send the refund request within two weeks after purchase and have only used the game for less than two hours of playtime.

But, there are a few exceptions to these requirements. For instance, if the publisher of the game you want to return used false advertising, or the game is completely broken.

NOTE: The refund policy doesn’t cover in-game purchases. Therefore, it’ll be near impossible to get a refund for in-game purchases. You’ll have to work with the company that owns the game, and still, it’ll be hard especially if they have to be held liable.

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A guide on how to refund Oculus Quest 2 game

When you meet the criteria mentioned above, the process of requesting a refund is simple and straightforward. It involves the following:

  • Launch your Oculus mobile app.
  • Go to the bottom-right corner and tap on the menu icon.
  • Tap on “Settings”.
  • Select “Purchase History”.
  • Tap on the content you want to return.
  • Tap on “Request Refund”.
  • You’ll be notified when the refund request is submitted successfully.
  • In case the game is ineligible for a refund, you’ll see a prompt telling you why the request failed.

The second option to return a game on Oculus is contact support. Here is how to do it:

  • Click on this Oculus Support link.
  • Tap on “Email Us”.
  • Select “I need help with an Oculus order or payment”.
  • Add the requested details like email address, first name, last name, subject, description, and attachments too.
  • Tap on “I need help with” and select “Content refund request”.
  • Tap on “Submit”.

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How long does it take to refund an Oculus Quest 2 game?

After requesting an Oculus Quest 2 game refund, it takes their team approximately five days to review, verify, and process the request. During that period, you’ll lose access to the app, therefore, you won’t interact with any of the other games. 

If the request is successful, your original payment method(s) will be credited. However, your statement may take longer to reflect the credit.


Hopefully, this answers your question about how to refund Oculus Quest games. You can now try out some of the amazing content on the Oculus store and only keep the ones that you like. Make sure you adhere to the return policy guidelines and don’t abuse the system.