PS5 is not connecting to the internet? How to fix

If you’re wondering why your PS5 is not connecting to the internet, you’re not alone. This is a common problem caused by a wide range of issues. It’s an annoying inconvenience that can mess up your day, especially if you don’t know how to solve it.

Fortunately, it won’t get to that. Not when we have a couple of reliable fixes to help you restore network connectivity and continue gaming.

We’ll discuss the reasons for network connection failure in PS5 and the best solutions for each. Read on to learn more.

Why PS5 can’t connect to the internet

Some of the reasons your PS5 internet connection failed include:

  • The PlayStation 5 console is far from the router.
  • Router problems.
  • Interference with the wireless signal (slow or intermittent)
  • Playstation network outage
  • Damaged console hardware.

How to fix your PS5 not connecting to the internet error

You first need to determine if the connection failure affects your PS5 or the entire network. How? By checking the connection of other devices on the network.

Simply try and load a web page on your phone or computer. If they’re working normally, it’s an isolated issue for your PS5, but the network might have a problem if nothing works.

Depending on the outcome, you’ll know whether to start troubleshooting the network or your PS5. 

READ: Top reasons why a PS5 controller won’t work

1. Restart your PS5 and network devices

This is a basic problem-solving step for electronic devices. It will help you fix minor glitches that might be affecting the network. As a result, you save on time and avoid the hassle of executing complex solutions.

How to turn off your router

  • Press the power button on the router to switch it off.
  • If you have a hard time locating the power button, unplug the router from the power source, and wait for a minute before reconnecting.

How to turn off your PS5

  • Press the “Playstation” icon button on your controller to open the “Control Center.”
  • Locate the power options in the far right end and tap “X” on your controller.
  • You will see three options: “Test Mode,” “Turn Off PS5”, and “Restart PS5”.
  • Select either “Restart PS5” or “Turn Off PS5”.
  • You’ll have to turn it back on by pressing the power button for the latter.
  • If you can’t locate your controller, you’ll have to find the power button on the console, press and hold it for three seconds to turn off the console (Release the button after hearing the second beep).

READ: PS5 is not showing on TV

2. Move the console and router close


To improve the strength of the Wi-Fi connection, move the console and router close to each other and ensure there are no obstructions like concrete walls or interferences like microwaves, baby monitors, or other Wi-Fi router channels.

To check the stability of your PS5’s Wi-Fi connection, follow the steps below:

  • Open “Settings.”
  • Select “Network.”
  • Go to “Connection Status.”
  • Pick “View Connection status,” then look for “Signal Strength.”
  • If it’s less than 80%, try the solution above to see if it improves.

3. Confirm the details of your Wi-Fi network

Make sure you’re connecting to the correct Wi-Fi network. Next, enter the right password. Use this guide:

  • Open the main menu on your PS5.
  • Go to the top-right corner and select “Settings.”
  • Tap on “Network” then “Settings.”
  • Enable “Connect to the internet.”
  • Select “Set up internet connection.”
  • Click on your Wi-Fi network from the list of identified networks.
  • Enter the password for your Wi-Fi network.

If you have a problem connecting with the password, it has been changed. You can get the new password from the person who changed it or reset your router and set up a new username and password.

4. Reset your router

Factory reset your router to default settings to clear glitches and settings that might be interfering with your PS5 connection to the internet. Here is how to reset a router:

  • Look for the reset button at the back of the router.
  • Get a paper clip, undo it, and insert the pointed end into the reset hole.
  • While the router is powered on, press and hold the reset button for 15 seconds.
  • Give the router time to reset and power back on.
  • Follow the user guide to reconfigure the router and see if your PS5 will be able to connect to the internet.

5. Change your Wi-Fi network channel number

If you’re in a place with several Wi-Fi routers nearby, they may interfere with your network and cause connection problems for your PS5. This is because routers usually use the same default channel, which is overcrowded. To solve the problem, change your network channel. Here is how to go about it:

  • Use your user manual to log in to your router as admin.
  • Go to the Wi-Fi settings.
  • Select the wireless frequency whose channel you want to change.
  • Most routers have 2.5GHZ and 5GHZ frequencies.
  • If you use all the available frequencies, you can select one at a time.
  • Open the “wireless settings” for the frequency.
  • Locate the “channel” option.
  • Pick a “new channel” from the drop-down menu.
  • Click “Save.”
  • Restart your router.

You can use a Wi-Fi analyzer to check the traffic on a Wi-Fi network channel before selecting. The target is to find the least populated channel to provide better Wi-Fi performance.

READ: How to use Fanged IMP ashes in Elden Ring?

6. Disconnect other devices from the network

Your internet bandwidth may not be strong enough to simultaneously serve your PS5 connection and several other devices. Hence the “PS5 is not connecting to the internet” error.

The easiest solutions, in this case, are to stop the internet usage of other devices while trying to connect the PS5 or increase your bandwidth.

7. Connect an ethernet cable

To avoid PS5 Wi-Fi connection issues like signal interference, you can connect to the internet using an ethernet cable. It’s more stable, effective, and faster.

To update your network settings to ethernet:

  • Open “Settings.”
  • Go to  “Network.”
  • Click on “Settings.”
  • Select “Set Up Internet Connection.”
  • Pick “Wired LAN 1”.
  • Select “Connect.”
  • Select ” Easy ” when asked how you want to set up your connection, select “Easy.”

8. Reach out to your internet service provider

When the network doesn’t work for any connected devices, you should reach out to your Internet Service Provider.

It could be their services are down. They will help to troubleshoot and fix the problems on their end.

9. Change your DNS server settings

Changing the DNS settings on your PS5 can improve connectivity and fix the internet connection problem. The only catch is to pick a less congested DNS.

Now, the default primary and secondary DNS belong to google. They are 8888 and 8844, respectively. To change them, follow this guide:

  • Open “Settings.”
  • Go to “Network.”
  • Select “Settings.”
  • Pick “Set Up Internet Connection.”
  • Click on the network you’re connected to.
  • Select “Advanced Settings.”
  • Click on “DNS Settings.”
  • Change the “DNS Settings” from “Automatic” to “Manual.”
  • Enter another DNS number and click “OK.”

Some of the reliable DNS numbers you can use include:

  • Cloudfare: Primary ; Secondary
  • SafeDNS: Primary195.46.39.39 ; Secondary
  • DNS Advantage: Primary ; Secondary
  • Dyn: Primary ; Secondary
  • FreeDNS: Primary ; Secondary
  • Yandex.DNS: Primary ; Secondary
  • DNS.WATCH: Primary ; Secondary
  • Alternate DNS: Primary ; Secondary
  • OpenNIC Primary ; Secondary

10. Check the PSN server status

PSN server status

There are instances when your PS5 not connecting to the internet is because the PlayStation servers are down.

Visit this page to check. Unfortunately, you can do little during outages apart from waiting it out.

11. Reset your PS5

Resetting your PS5 to factory settings is another viable solution to correct the internet connection error.

Especially after you’ve corrected all the possible network issues without any success. The only problem is that all the data and settings will be erased. So, back up anything important, then follow the steps below:

  • Open “Settings” on your console.
  • Select “System” then “System Software.”
  • Click on “Reset Options.”
  • Select “Reset Your Console.”
  • Click on “Reset.”

After the reset is complete, the console will restart and guide you through the setup process.

12. Contact Sony

Still, PS5 won’t connect to Wi-Fi? Reach out to the Sony Support team. There might be complex hardware problems that can only be diagnosed and fixed by their technicians. You could even get a brand new replacement if covered in your warranty.


We hope one of the troubleshooting options will fix your PS5 internet connection error so that you can enjoy your favorite games.

If you have any inquiries about PS5 issues, drop them in the comment section below. Also, let us know which solution worked for you.